FAQ

  1. I've upgraded my website to the new plan, but it looks like I can't use options provided by this plan and I still see only one Like Button per page. Does it take time to activate the new plan?
  2. Can the design of the Like Button be changed? Is it possible to make a custom image for the button (for example, a different icon instead of the "thumbs up" hand)?
  3. How do you ensure votes are unique if it's anonymous?
  4. Is it possible to pad the vote by using different browsers or special software? Does the Like Button provide any protection from cheating?
  5. You say you prevent cheating, but all your button is doing is just placing a cookie in my browser. If I delete this cookie, I can vote again. I voted 4 times on your home page.
  6. I've tried to test the Like Button and clicked "Like" on one of the pages of my website. When I opened this page in other browser I did not see my vote added to the number of likes. Is the voting working?
  7. Can I use Like Button widget on offline website (without internet connection)?
  8. I have bought PLUS plan for my website but I would like to upgrade it to PRO. Is there any chance to add $ instead of buying new plan?
  9. Is it allowed to store or change LikeBtn scripts on my website?
  10. Content of my page is loaded with ajax. How can I render Like Buttons on the loaded page using JavaScript?
  11. My website is located on a local server and is available from my local network only. It is NOT available from the Internet. There is Internet access on my local server. How can I upgrade my website to the paid plan? How should I make API calls?
  12. I've purchased a paid plan for my website and I would like to cooperate with a programmer to further integrate the script into my site, e.g. retrieve the API results, etc. I'll pay for this.
  13. I set up item_title, item_description, item_image for buttons on my website, but when I share any element, social networks use other title, description, and image.
  14. Is it possible to get detailed information on votes (date, voter's IP, etc)?
  15. How often does Like Button connect to the LikeBtn.com server?
  16. You provide a really nice plugin, however I don't like to see a plugin which needs to connect to another server to work. Do you have any plan to allow your customers to host the entire plugin themself?
  17. I have an issue. If I click 'like' on one button, it's reflecting the same voting to all the other buttons.
  18. I am using LikeBtn plugin in my CMS. Unfortunately nothing is showing up on plugin's Statistics page and in the Most liked widget.
  19. Is there a way to list all liked items for the current authenticated user?
  20. I have a lot of buttons on the page and it takes time to load all of them. What can you advise?
  21. The likes which are displayed in statistics, is this already without the duplicate votes? Or do we have to delete the duplicate votes manually?
  22. If it is possible to vote several times from the same IP address, is it also possible to vote several times from the same computer?
  23. I have both an internet based website and a mobile based website and I would like to keep the same polls across both platforms.
  24. When changing plan, does it require a change of code on the website?

#1 I've upgraded my website to the new plan, but it looks like I can't use options provided by this plan and I still see only one Like Button per page. Does it take time to activate the new plan?

LikeBtn has an elaborate caching system, so sometimes you need to wait a few hours until the new plan will be activated for all the buttons on your website. Contact us if after 24 hours you still experience difficulties using options of the plan you upgraded your website to.

#2 Can the design of the Like Button be changed? Is it possible to make a custom image for the button (for example, a different icon instead of the "thumbs up" hand)?

Yes. Use CSS to stylize the button on your website (see Styling). LikeBtn for now does not provide assistance with designing the button style for clients websites.

#3 How do you ensure votes are unique if it's anonymous?

LikeBtn uses visitor's IP, User-Agent, request time and other information from the HTTP request to ensure uniqueness of the votes.

#4 Is it possible to pad the vote by using different browsers or special software? Does the Like Button provide any protection from cheating?

LikeBtn uses a variety of techniques to prevent cheating.

#5 You say you prevent cheating, but all your button is doing is just placing a cookie in my browser. If I delete this cookie, I can vote again. I voted 4 times on your home page.

It's an illusion. "Results" of cheating are available for cheater only, so cheater thinks that cheating was successfull while the real results available for other visitors stay unaffected.

#6 I've tried to test the Like Button and clicked "Like" on one of the pages of my website. When I opened this page in other browser I did not see my vote added to the number of likes. Is the voting working?

As we already said, LikeBtn has an elaborate caching system and uses a variety of techniques to prevent cheating. So, don't worry, after some time your vote will available for everyone and anyone who is looking at this Like Button on your website will see how many votes it ultimately has including your vote.

#7 Can I use Like Button widget on offline website (without internet connection)?

No.

#8 I have bought PLUS plan for my website but I would like to upgrade it to PRO. Is there any chance to add $ instead of buying new plan?

No.

#9 Is it allowed to store or change LikeBtn scripts on my website?

No. See Terms of Service.

#10 Content of my page is loaded with ajax. How can I render Like Buttons on the loaded page using JavaScript?

Use the following code:


#11 My website is located on a local server and is available from my local network only. It is NOT available from the Internet. There is Internet access on my local server. How can I upgrade my website to the paid plan? How should I make API calls?

  1. Add your local website to the panel on the Websites page. Make sure to check the "Local" checkbox when adding.
  2. After successfull adding copy the whole domain name along with the code after ! (for example localdomain!50f358d30acf358d30ac000001) and pass it as local_domain parameter for all the buttons on your local website.
  3. Upgrade your website to the desired plan.
  4. When making API calls pass the full local domain name from the Websites page as domain parameter.

#12 I've purchased a paid plan for my website and I would like to cooperate with a programmer to further integrate the script into my site, e.g. retrieve the API results, etc. I'll pay for this.

None of the tariff plans provide prioritized technical support. Feel free to ask questions on the Forum. We don't provide personal integration assistance for now.

#13 I set up item_title, item_description, item_image for buttons on my website, but when I share any element, social networks use other title, description, and image.

Some services, most notably Facebook and LinkedIn, do not use passed parameters. Rather, they use meta tags in the <head> section to determine the title, description and image to share:



See this blog post for more information.

#14 Is it possible to get detailed information on votes (date, voter's IP, etc)?

No for now.

#15 How often does Like Button connect to the LikeBtn.com server?

Like Button connects to our server on load when visitor opens a page with the Like Button on it and when visitor votes.

#16 You provide a really nice plugin, however I don't like to see a plugin which needs to connect to another server to work. Do you have any plan to allow your customers to host the entire plugin themself?

No.

#17 I have an issue. If I click 'like' on one button, it's reflecting the same voting to all the other buttons.

You need to specify a unique "data-identifier" parameter for each like button:

#18 I am using LikeBtn plugin in my CMS. Unfortunately nothing is showing up on plugin's Statistics page and in the Most liked widget.

#19 Is there a way to list all liked items for the current authenticated user?

No. LikeBtn is the Like Button for anonymous voting, it does not track users of the website, so there is no way to show liked items of the logged in on website user.

#20 I have a lot of buttons on the page and it takes time to load all of them. What can you advise?

The more buttons you have on the page the slower the page is loaded. It's up to you to keep balance between number of buttons and page load speed. Also keep in mind that the less JavaScript code you have on your page the faster buttons are loaded.

#21 The likes which are displayed in statistics, is this already without the duplicate votes? Or do we have to delete the duplicate votes manually?

It is a normal situation on the Internet that several computers have the same IP address. For example computers of all the employees of the organization may have the same external IP address. So if you have 5 duplicate IP addresses and 11 votes from duplicate IP addresses, it does not mean that you necessarily have to delete 11 votes. The statistics on duplicate IP addresses and votes is presented for information purposes only. Taking this information into account you can adjust "IP address vote interval". It's up to you weather to remove "duplicate" votes or not.

#22 If it is possible to vote several times from the same IP address, is it also possible to vote several times from the same computer?

No. See http://likebtn.com/en/faq#unique_votes.

#23 I have both an internet based website and a mobile based website and I would like to keep the same polls across both platforms.

Just add your website to your account using either internet based or mobile domain on Websites page and than add other domain using "Add domain to the website" button.

#24 When changing plan, does it require a change of code on the website?

No.